Troubleshooting
Reference2 minFoundation
Each page starts from what you see, lists the likely causes with the most common first, and tells you how to check each one and how to fix it. One problem sits in each section, so you can jump straight to it.
Which page matches my problem?
Section titled “Which page matches my problem?”A workflow didn't runThe switch, the trigger, a blocked save and webhook replies.A run says Never finishedWhat the label means and what to do about a run that never closed.Check access to records and appsPermission profiles, the next sign-in, Team records and record rules.Show a field on forms and listsForms, views, rules and the record page.Emails aren't being sentMail setup, Check and Send test, recipients and attachments.The spreadsheet wizard or an import failedThe .xlsx rule, missing data and the import preview.A Smart Script shows an error or an empty valueTokens, numbers as text, dates, empty values and null guards.Review workspace usageReview usage and prepare for your next project.Single sign-on failsLockouts, redirect addresses, mismatched emails and the failure page.
What if my problem is not here?
Section titled “What if my problem is not here?”Open the workflow’s Runs or the record’s history first. They name most problems. If you are stuck, use the help icon in the top bar of the Designer or App space to send a support ticket, with the screen and what you expected.
What's next
A workflow didn't runFind out why a workflow did not start or did nothing, from the switch and the trigger to a blocked save and a webhook the system refused.Check access to records and appsCheck permission profiles, sign-in, Team records, record rules and views to give people access to apps and records.
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