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WhatsApp Business

Reference5 minPractitionerAdd-on · Integration hub

Use WhatsApp Business through a saved Integration hub connection. The catalog includes 2 actions, listed below.

What you can do

Section titled “What you can do”

Use WhatsApp Business through a saved Integration hub connection. The catalog includes 2 actions, listed below.

Messaging and calls

WhatsApp Business

Authentication: API key (enter the key and other details requested by the connection form)

Actions

ActionDescription
Send template message
send_template_message		Sends a pre-approved template message via WhatsApp Cloud API.
Send text message
send_text_message		Sends a plain text message to a WhatsApp user via the Cloud API.

How to connect

Section titled “How to connect”

Open Integration hub, choose WhatsApp Business, and create a named connection. Fill the key and any additional account details requested by the connection form. Save the connection.

For the shared connection process, follow Connect an app.

Use it in a workflow

Section titled “Use it in a workflow”

Add an Integration step. Choose the app, saved connection and action, then map the action inputs from your record or workflow data.

The action list comes from the integration catalog. The connection form supplies the provider-specific input fields.

What's next

Connect an app and use it in a workflowConnect an app in the Integration hub, then add an Integration step to a workflow that reads from or writes to it.IntegrationRun an action of an Integration hub connection from a workflow, such as reading or writing data in a connected app.

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